Commitment to Privacy

At FamilyFirst Care, your privacy is our top priority. This Privacy Statement outlines how we collect, use, store, and protect your information in compliance with HIPAA, Virginia Department of Health (VDH), and applicable federal and state laws.

1. Information We Collect

From Clients:

• Full name, date of birth, address, and contact details
• Health and medical history
• Insurance and Medicaid information
• Physician and emergency contact details
• Service preferences and care plan data

From Employees:

• Name, date of birth, contact details, and Social Security number
• Credentials, background check results, and training records
• Payroll and employment documentation

2. How We Use This Information

• Deliver home health and personal care services
• Develop individualized care plans
• Coordinate with healthcare providers and insurers
• Process billing and Medicaid claims
• Maintain personnel records and ensure licensing compliance
• Improve service quality and meet reporting requirements

3. How Information Is Shared

• With healthcare professionals involved in your care
• With insurers and government programs (e.g., Medicaid)
• With authorized family/legal representatives (with consent)
• When required by law (e.g., reporting or legal processes)

4. Safeguards to Protect Your Privacy

• Encrypted electronic medical record systems
• Password-protected access for authorized personnel
• Regular HIPAA compliance training for staff
• Locked file cabinets and secure office environments

5. Your Rights

• Request access to your personal and medical records
• Request corrections to inaccurate or incomplete information
• Request restrictions on use or disclosure of information
• Receive an accounting of disclosures
• File a privacy complaint without fear of retaliation

6. Contact Us

If you have questions or concerns about this Privacy Statement or your rights, please contact our Privacy Officer:

Privacy Officer
FamilyFirst Care
Phone: (703) 469-9819
Email: contact@familyfirstcare.org